You are entitled to a 14-Day Money-Back Guarantee or a product exchange as long as the product has not been opened/used. Please contact sales@dubaidistributions.com stating your order number and we will issue you instructions to follow, such as sending the package back to our fulfillment facility, then you may expect a refund within 1-7 business days. Please note that you are responsible for any return shipping costs.
At Dubai Distributions, we ensure our products are handled carefully. However, if the product arrives severely damaged then please take an image of the damage and send it to sales@dubaidistributions.com within the first 24 hours of receiving the package and we will issue a new product.
